FREQUENTLY ASKED QUESTIONS
Find the answers to your most pressing questions. From services to tech packs to fulfillment, we have you covered. If you cannot find the answer to your question, please feel free to contact us.
How is OnPoint different from traditional apparel production companies?
OnPoint employs a unique business model that focuses on reducing risk, which allows designers and brands the ability to focus on their core competencies. Once you set a product up with OnPoint, you may order as many or as few as one. The factory ships directly to your customer if you would like so that no person touches it a second time. That means no warehousing, no minimum run length, and no inventory.
What products and services does OnPoint Manufacturing offer?
OnPoint is capable of sewing almost any traditional garment, and we would be more than happy to look at anything. Today, OPM cuts & sews a wide range of products ??? from formal gowns to medical uniforms.
Does OnPoint sell directly to consumers?
No, OnPoint does not sell to consumers, and can???t help you with sales. However, we have affiliate programs that could assist in getting you on websites including Amazon.
How can OnPoint benefit designers?
Launching a line or even a single product is difficult and time consuming at best. Getting it made without risks and time delays is a challenge. OnPoint can show you a model where it helps you every step along the way so that you can focus on what you do best, which is creating and selling your line.
What is on-demand mass customization?
On-demand is a term used for products made quickly. The time required for each product varies. At this stage the time it takes to ship a product ranges from a few hours to days once the product is in our system.
Mass Customization is a term used to describe a product that can be easily customized for each individual ??? whether it is a custom fit, custom pockets, sleeve length, hem length, color, etc.
HOW DO I REQUEST AN ESTIMATE?
You can request an estimate for your project by completing the form on our Get Started page, click here to get started today. Please allow 24 hours for our Launch Team to review and respond to your request.
Production Set Up
How do you add a design to OPM?
You can send OnPoint the digital patterns for your design via email, flash drive or cd and we???ll do the rest.
Must my design be in digital format when I submit it?
It is not absolutely crucial that your design be in digital format. We have the capability to digitize your flat patterns for you. There is a charge for this service.
If submitting by digital file, are there format requirements?
There are format requirements for submitting your digital file at this time. We plan to add new software in the near future but for now digital files must be sent to us in Accumark 8.5 or higher software format.
Who owns the design?
You remain the owner of your design.
Who owns the rights to the design?
You will give us rights to your design for the period of time that we manufacture for you. If the arrangement is terminated then the rights to the design are returned to you.
Is our file secure with OnPoint?
Your files are always secure with OnPoint.
Once a product is set up, who can order the design? How do they do that?
Once your design is in the digital hub, you can place the order for your customer through our ordering site, customizing the order to the specific needs of your customer.
How quickly can orders be produced and shipped?
All orders can be typically produced and shipped in days, not weeks or months.
How does OnPoint consumer-direct program work?
The On Point consumer???direct program works like this: Your customer places their order with you. You then place the order through our ordering site. We manufacture the product for your customer and then ship directly to them within 72 hours.
What are the advantages of the consumer-direct distribution program?
The advantages of the consumer-direct distribution program are that you will not be stuck warehousing obsolete inventory that may or may not sell. You achieve more flexibility, acquire less risk, and most importantly, better meet the needs of your customer.
What is a tech pack?
A tech pack is basically a blueprint that enables OnPoint to manufacture your product to your specific standards by including all the necessary components, end measurements, and specifications to ensure that the product meets your quality standards, with the least amount of confusion over details.
What is a digital pattern?
Digital patterns are flat patterns that have been electronically digitized. These must be compatible with Accumark 8.5 or higher format.
What is Accumark?
Accumark is an integrated pattern design software that allows us to manufacture your custom-fitted garments by offering true automation from pattern modification through advance rule-based specifications and order creation.
What are your production requirements?
OnPoint asks that you provide us with all or most of the following: At least one product sample, all raw materials necessary to construct the garment, digital patterns in Accumark Software, a detailed Tech Pack, Order of Sewing Operations (if available), sales projections and seasonality fluxuations, time frame for finished product, and preferred ordering and shipping methods.
Click here to visit our Production Requirements page.
How long does set up take?
Set up times will vary but it takes approximately 1-1 ?? weeks to set up a new product.
Are there quality procedures?
Yes, we have a strict quality assurance department that enforces on a zero defect standard.
Who do I contact for questions about my account?
Please contact your Launch Team representative via email or via phone at 256-349-5136.
How do I request a copy of a sales report?
Requests for reporting will be managed by your Launch Team Representative. Please contact your representative to request a report.
What credit cards do you accept?
We accept Visa, MasterCard, AMEX, and Discover.
What are the hours of operation?
OnPoint is located in the US and is available from 7:30 am CST to 5:00 pm CST. If calling after hours, please leave a detailed message with your representative.
When will I receive invoices?
Invoices will be mailed to the address on your account within the agreed upon terms (e.g. 30, 60, 90 days)
How do I pay online?
When placing an order for your product, you will pay at the time of purchase during the checkout process.
How do I request a copy of an invoice?
Customers can contact their Launch Team representative to request a copy of previous invoices.
Where do I send payments?
Please remit payments to:
OnPoint Manufacturing, Inc.
Attn: Finance Department
4001 Helton Drive
Florence, Alabama 35630